Acceptable Use Policy

• Any activity that violates applicable laws or regulations
• Fraud, identity theft, or misrepresentation
• Money laundering or financing of terrorism
• Activities that promote violence or harm to individuals
• Discrimination based on race, religion, gender, sexual orientation, disability, or other protected characteristics
• Human trafficking or exploitation

• Sending unsolicited bulk messages (spam) via email or SMS
• Sending messages to individuals who have not consented to receive them
• Using the Services to harvest email addresses or phone numbers
• Circumventing opt-out mechanisms or ignoring unsubscribe requests
• Sending messages with deceptive headers or misleading subject lines
• Using the Services for phishing or social engineering attacks

• Attempting to access accounts, systems, or data without authorization
• Using credentials belonging to another user without permission
• Circumventing security measures, access controls, or authentication systems
• Testing the vulnerability of our systems without written permission
• Accessing data of other tenants on the platform

• Using automated tools (bots, scrapers, crawlers) without authorization
• Overloading the Services with excessive requests or denial-of-service attacks
• Interfering with other users' access to or use of the Services
• Attempting to reverse engineer, decompile, or extract source code from the Services
• Reselling or redistributing the Services without authorization
• Using the Services to develop competing products

• Creating fake guest profiles or registrations
• Using guest passes for unauthorized purposes
• Transferring or selling guest passes to third parties
• Generating passes for individuals not actually visiting the facility
• Using the waiver system to collect signatures for unrelated documents

Custom waiver text must:

• Be legally valid and enforceable in your jurisdiction
• Accurately describe the risks and liability terms
• Not contain deceptive or misleading statements
• Not include terms that violate applicable consumer protection laws
• Be reviewed by legal counsel for your organization

Logos, images, and marketing materials must:

• Not infringe on third-party copyrights, trademarks, or intellectual property
• Not contain obscene, defamatory, or objectionable content
• Not make false or misleading claims
• Comply with applicable advertising standards and regulations

Email and SMS messages sent through the platform must:

• Accurately identify the sender
• Include a valid physical address
• Include clear opt-out instructions for marketing messages
• Not contain malware, viruses, or malicious links
• Comply with CAN-SPAM, TCPA, and other applicable regulations

• Provide accurate club and organization information during setup
• Maintain up-to-date contact information for your account
• Ensure member data imported to the platform is accurate
• Correct any errors in your data promptly when discovered

• Provide your real name and accurate contact information during registration
• Do not impersonate another person or provide false identity information
• Update your information if it changes

We may investigate any suspected violation of this AUP. During an investigation, we may temporarily suspend your access to the Services to prevent further harm.

Depending on the severity and nature of the violation, we may:

• Issue a warning requiring you to cease the prohibited activity
• Temporarily suspend your access to the Services
• Permanently terminate your account
• Remove or disable access to violating content
• Report the violation to law enforcement or regulatory authorities
• Pursue legal action for damages or injunctive relief

Repeat violations will be treated more severely. We reserve the right to permanently ban users who repeatedly violate this AUP or who commit severe violations.

If your account is terminated due to a violation of this AUP, you will not be entitled to any refund of prepaid subscription fees.